FAQ - Muthurwa Marketplace

How can i contact you?

Kindly use our Contact Page to reach us

My products have  not been approved, what can i do?

Email us at support@muthurwa.com and we will try to address your concern.

Can i sell my product if i am not in Kenya?

Yes, but be sure to contact our editor on support@muthurwa.com so that you can discuss on the form of payment. For Kenyan Residents we pay through mpesa and bank account.

How can I cancel my order?

  • To cancel;
  • Go to cancel order
  • Click cancel if you have not checkout

How can I check my order status?

On your profile, click downloads to download your item.

When can I expect refund for my returned item?

Kindly check our terms and condition refund policy or contact us on support@muthurwa.com

I don’t remember my password. Help!

Click forgot password and a link will be sent to your email to initiate creation of a new Password.

My application was denied, what can i do?

There are a number of reasons as to why your seller application can be denied. Learn more in this page: Resolving Rejections