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Refund Policy - Refund Rules

These rules outline what you can expect from authors of the items you buy. They provide a transparent approach to refunds giving you a great platform experience and a “fair go”.

As the creator and owner of the items on Muthurwa Marketplace, each author is responsible to you for items you purchase. These rules are based on consumer laws that we think are the best “baseline” to apply to transactions that happen so you as the buyer have a consistent experience and know what to expect from all authors. Please be aware that in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.

Here are the situations in which we expect authors to give a refund on an item and related services you have purchased.

Item doesn’t work the way it should

If an item doesn’t work the way it should and can’t easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the item can be fixed, then the author is required to do so promptly by updating the item otherwise you are entitled to a refund of that item within a period of 7 days from the day you paid for the item.

Why a refund may not be given (for customers)

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
• you don’t want it after you’ve downloaded it;
• the item did not meet your expectations;
• you simply changed your mind;
• you bought an item by mistake;
• you do not have sufficient expertise to use the item;

• you do not know how to download the item (email us for help with download process if you are stuck)

Resolving disputes

If you and an author/seller can’t come to an agreement about a refund, you can raise a dispute with support and have investigate the matter. We will make a decision based on all available information and you agree that our decision is final.

Refund Contact

You can email us for a refund through: Please provide your payment information and explain why you are requesting for a refund.

Payment Methods Accepted muthurwa accepted payment methods