Welcome to Muthurwa.com Privacy Policy.

This website (muthurwa.com) is operated by Kyote Internet Group Limited, a company registered in Nairobi, Kenya under the Companies Act.

These Privacy Policies sets out how we handle personal information and apply across our entire website.

By using our website, you agree to these policies. If you do not agree to these policies we won’t take it personal, but please do not use this site.

Information we collect

We collect certain personal information about visitors and users of our Sites. The most common types of information we collect are things like: user names, member names, email addresses, other contact details, payment information such as payment agent details, transactional details, support queries, forum comments and web analytics data. We may also collect personal information from job applications and this information may be used to assess an applicant’s suitability for employment. Information or an opinion is your “personal information” if it is about you as an identified or identifiable individual.

How we use your personal information

We may use your personal information in order for us to:

1. Operate the Sites and provide you with services described on the Sites, like to verify your identity when you sign in to any of our Sites, to facilitate and process transactions that take place on the Sites, to respond to support tickets and to help facilitate the resolution of any disputes

2. Customise our services and websites, like advertising that may appear on the Sites, in order to provide a more personalised experience

3. Update you with operational news and information about our Sites and services like to notify you about changes to our Sites, website disruptions or security updates

4. Provide you with information that you request from us or, where we have your consent to do so, provide you with marketing information about products and services which we feel may interest you

5. Carry out technical analysis to determine how to improve the Sites and services we provide

6. Monitor activity on the Sites, like to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Sites

7. Manage our relationship with you, like by responding to your comments or queries submitted to us on the Sites or asking for your feedback, or whether you want to participate in a survey

8. Manage our legal and operational affairs

9. Train Muthurwa.com staff about how to best serve our community

10. Provide general administrative and performance functions and activities.

When may we disclose your personal information?

We may disclose personal information to people like:

1. Subcontractors and service providers who assist us in connection with the ways we may use personal information (as set out above)

2. Our professional advisers (lawyers, accountants, financial advisers etc)

3. Regulators and government authorities in connection with our compliance procedures and obligations

4. Other people where we are authorised or required by law to do so.

How do we store your personal information?

We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location. Personal information that we store is subject to security and access controls, including username and password authentication and data encryption where appropriate.

How can you access your personal information?

You can access some of the information that we collect about you by logging in to your account. You also have the right to make a request to access other information we hold about you and to request corrections of any errors in that information. You may also close the account you have with us for any of our Sites at any time. To make an access or correction request, contact our privacy champion using the contact details at the end of this policy.

Choices regarding control of your personal information

Where we have your consent to do so (e.g if you have subscribed to one of our e-mail lists or have otherwise indicated that you are interested in receiving offers or information from us), we may send you marketing communications about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future.

If your e-mail address has changed and you would like to continue to receive our e-mails, you will need to access your account and update your e-mail address information in your account and sign-up again for those e-mails that you want to receive.

If we send e-mails with commercial content we will generally include an “unsubscribe” facility that you can use to opt-out of further communications – to opt-out, just follow the instructions in the e-mail. We might not include an opt-out facility in important operational and service-based e-mails concerning things like your purchases, the user terms, important updates and need-to-know messages. By using our Sites you agree that we do not need to include opt-out facilities in those messages.

You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.

Cookies (not the type you eat!) and web analytics

For more information about how we use cookies, web beacons and similar technologies and for more general information on cookies, see http://www.allaboutcookies.org.

Generally speaking, when you visit our Sites, there’s certain information that’s recorded which is generally anonymous information and may not reveal your true identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:

1. Your IP or proxy server IP

2. Basic domain information

3. Your Internet service provider is sometimes captured depending on the configuration of your ISP connection

4. The date and time of your visit to the website

5. The length of your session

6. The pages which you have accessed

7. The number of times you access our site within any month;

8. The size of file you look at

9. The website which referred you to our Sites

10. The operating system which your computer uses.

19. Occasionally, we may use third-party advertising companies to serve ads based on prior visits to some Sites. These advertising

companies use cookies to anonymously collect data. No personally identifiable information is collected by these cookies. The anonymous data they collect is kept separate from the personal information about you as a user. Read more about your options in our cookie policy.

Information you make public or give to others

If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that information. There are lots of ways that you may find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user via our Sites. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Sites, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

When we need to update this policy

We may need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do amend the policy, the changes will be effective straightaway. We’ll usually publish information about changes to be made to this policy on our Sites – but please be aware that it is your responsibility to check in and make sure you keep up to date with any changes to this policy.

How can you contact us?

If you have any questions about our privacy practices, please contact our privacy team in writing through support@muthurwa.com.

If you have any concerns about how we have been managing your personal information, or if you think we have not been complying with Kenyan privacy law, you can make a complaint in writing to our privacy team. We will consider your complaint and contact you to resolve the matter.

We’re really glad you made it to the end of the privacy policy because knowing this stuff is the best way to understand how your personal information is used and how to best manage it!

Last updated January 14th, 2023.